Skill Summary

Please see the Talent-For-Hire page to review what abilities and skills Steven has to offer as a freelancer or employee.

Employment History

Writing, editing, product, and graphic design for offset, Print-On Demand, and e-publications.
Responsible for all steps in the write-design-publish sequence (e.g. text, layout, graphic design).
Author of over 50 games and associated products.
Facilitating business growth and financial success through self-developed online advertising and consumer targeting, as well as licensing.
Negotiation and management of contracts, relations, and accounting with hired talents (e.g. artists and associate writers).
Maintaining accounting practices.
Expressing creativity and ingenuity.

Was originally contracted part-time as a freelance SEO content manager to oversee remote SEO writers and edit incoming articles.
Currently working as full-time content manager, overseeing SEO writers and editing incoming articles.
Oversee web content flow. I assign blog articles and the like, edit them, and ensure they are properly categorized and tagged on the site.
Tasked with finding instances of online complaints in order to address them.
Oversee quality control, uploading, etc. of testimonial videos onto site.

Was hired as the call centre manager but was internally transferred to on-site technical support.
Provided input on and fielded call centre policy and operational improvements.
Assisted in Enterprise Software Application development for the call centre.
Supervised, hired, terminated, reviewed, and managed 40+ employees while working as call centre manager.
Prepared and supported technically-oriented research focus groups, including assisting clients with on-site and off-site preparation.
Maintained and trained others in the use of computer software and hardware, and audio/video equipment used by the facility.
Installed new equipment (e.g. state-of-the-art, in-line MP3 recorders), including assisting and consulting on the technical design of the new facility.
Formulated and provided technical solutions, such as renting or otherwise acquiring technical equipment required by field projects, and finding ways to meet unorthodox technical needs.

Began as a phone operator, but was promoted to junior supervisor and then shift management of call centre staff.
Scheduled and coordinated staff activities and responsibilities.
Field management control of centre workflow and operative project management.
Quality controlled via real-time monitoring and assessment of fieldwork, and performance reviews.
Hired, terminated, reviewed, and trained new employees.

Worked mainly as a phone agent and salesperson. Projects included work for the 407 conglomerate.
Learned market research survey scripting using the Interviewer software and worked on a contractual basis in this capacity
Assisted in the installation of call centres
Assisted in the training of call centre employees and management
Maintained and updated the company’s web site.

Summer job, night shift.
Primary function was to revert products returned from retail chains to physical and digital inventory within a warehouse environment.
Secondary function was to aid in "picking" product for orders when a shift was short on manpower or demand was unusually high.
Applying for this position required a test of organization and recognition capabilities. I was told I scored in the company's highest percentile at the time.

Summer job.
Operated a die press (heavy machinery) to produce custom fiberglass gaskets for heating units.

Summer job.
Cleaned and installed apartment building- and commercial-sized boilers and furnaces.

Prepared and cooked food.
General labour (cleaning, area preparation, some serving and bussing, some security.)

Summer job.
Assissed in repairs, sandblasting, Bondo-work, general maintenance, and preparation for painting and the like.
Vehicles ranged from antiques to battle tanks to bulldozers to dump trucks.
General labour.